Emergency Out-of-Hours Assistance

At Tristram’s, we understand that emergencies can happen at any time, which is why we provide reliable out-of-hours assistance to ensure your peace of mind. Our dedicated team is committed to promptly addressing any urgent issues that may arise outside of regular business hours.

What Constitutes an Emergency?

It's crucial to differentiate between emergencies and routine maintenance requests. Emergencies are situations that pose an immediate threat to your health, safety, or the structural integrity of the property. These may include:

1. Gas Leaks: The smell of gas or suspicion of a gas leak should be treated as an emergency. Leave the property immediately and contact Cadent immediately, 0800 111 999.
2. Electrical Failures: If you have loss of power, check with your utility provider and/or neighbours to determine if there has been a power cut, also, check your fuse board to ensure nothing has tripped the electrics. Total loss of power or sparking outlets can indicate a serious electrical issue. Turn off the main switch and contact us immediately.
3. Water Leaks or Flooding: Significant water leaks, burst pipes, or flooding can cause extensive damage to the property and belongings. Shut off the water supply if possible and inform us immediately.
4. Heating or Hot Water Failure: During colder months, lack of heating or hot water can be deemed an emergency, especially for vulnerable individuals such as the elderly or young children.
5. Security Threats: Broken doors or windows compromising the security of the property should be addressed urgently.

How to Reach Us

In the event of an emergency, contact the office in working hours, if outside of these please contact our dedicated emergency contractors first, if they are not available, you should contact your own, please note, only reasonable costs will be considered for reimbursement. Our experienced team is available 24/7 to assist you promptly.

Plumbing: 07581 209068
Plumbing: 07793 652431
Electrical: 07983 399246

Non-Emergency Maintenance Requests

For non-urgent maintenance issues, we encourage tenants to submit a maintenance request through our online portal ‘Property File’. Our team will address these requests promptly within our standard operating hours.

At Tristram’s we're dedicated to providing exceptional service and support to our tenants. Whether it's routine maintenance or emergency assistance, you can rely on us to be there when you need us most.

For further information or assistance, please don't hesitate to contact our friendly team during business hours. Your satisfaction is our priority.